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DELIVERY INFORMATION

Delivery costs and delivery times

Standard delivery costs 5,00 € by delivery time 1-2 business days. National orders exceeding 100,00 € are free of charge. The orders are shipped by DHL/Deutsche Post AG.

Shipment tracking

After receiving your shipping confirmation via email, you are able to track your shipment with the provided tracking number.

Processing your order

Once you have placed your order, it will be processed as soon as possible. On weekdays it usually takes up to a few hours until your parcel is on his way to DHL. Orders placed on the weekend or national holidays will be processed the next working day (parcels are only sent from Monday to Friday, except on national holidays).

National orders /EU States

All calculated prices are VAT lawfully included based on the german rate or taxes from currently 19%.

The delivery costs for shipments to non- EU States vary from domestic delivery charges. Find more information under “shipping information abroad”.

Orders from non- EU States

All orders are charged at german net value. Import dues or taxes may apply on international orders and vary by taxes. The Betriebsgesellschaft der Multifunktionsarena has no influence on any customs regulations. All shipping related charges have to be assumed by the customer. Please contact your local customs authorities for further information.

Shipping information abroad

Depending on the destination, delivery costs are vary and divided into following areas:

  • Area 1: EU States/ 20,00 € (except French Guyana)
  • Area 2: Non EU-States / 30,00 € (USA)
  • Area 3: Non EU-States / 50,00 € (Canada)
If you need further information regarding shipping information, please do not hesitate to contact us via email (merchandising@saparena.de).

DELIVERY RESTRICTON

Please note that we only ship to the following countries:

Andorra, Austria, Belgium, Bulgary, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Switzerland, Spain, Turkey, United Kingdom, USA

What else?

  • Deliveries to PO boxes are not possible.
  • All offered shipping costs are valid for the delivery to one shipping address only.
  • The Betriebsgesellschaft der Multifunktionsarena Mannheim mbH & Co. KG can opt for partical delivery (i fit is reasonable for the customer).

 

If you have further questions, look into our FAQ or do not hesitate to contact us. You can contact us under this email address: merchandising@saparena.de .